I am giving 5 stars even though my rosés didn't reach on time!!!
Kylie was very empathetic, understanding, professional, accommodating and took ownership of the error and did everything to fix it, rather than just a standard statement that you normally get from other companies.
She gave me options, and even though I was not happy at that time, I now realize that the service from Kylie at Mr. Roses was exceptional.
Mrs. received the roses next day and I was refunded the payment too!!!
Kylie's service was the difference in me never doing business with them again (being a repeat customer) or continue with their services in future.
I would recommend them to anyone!!! Fantastic work ethic and service.