Can I Pick Up In Store?
Yes pick up available for: 57-59 Dunning Ave, Rosebery NSW 2018.
CAN I TRACK MY ORDER?
Yes, On Demand tracking will be automatically sent to you via text & email as long as your contact information is correct.
Yes, Star Track post tracking will be automatically sent to you via text & email as long as your contact information is correct.
Please click HERE to track
WHAT IF NO ONE IS HOME?
We will not take liability for any delivery made where the recipient is not at the destination provided and there is no safe place to leave the package, a refund in this instance will not be provided.
If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe.
Please be aware that if AUS Post finds no safe place to leave the order, it will be returned to their local post office for collection (in the instance of regional orders), for metro areas we will attempt re delivery the following day.
An unsafe delivery might be if there is no sheltered place to leave the roses, or within clear sight of the street, or if there is no access to the building, apartments or condominium.
Examples of ‘unsafe’ locations include when:
- the front of the property is near the street in view of passers-by
- the location is not protected from the weather
- our posties would have to leave their bike unattended or out of sight
- they are uncertain if there are dogs present or a pet that may interfere with the parcel
- it’s an apartment where we only have ground level, common area access
- the driver feels that the parcel will be unsafe due to other factors (for example, there were many people gathered near your property at the time of delivery)
We will not accept liability for any delivery made where the recipient is not at the destination provided and there is no safe place to leave the package, a refund in this instance will not be provided.
50% of the cost of the total retail value (inclusive GST) will be incurred in the instance a fresh re-send is required since roses are perishable items.
DELIVERY TO OFFICES
We highly recommend delivery to offices in the instance you are uncertain your recipient will not be at the delivery address provided.
Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered or in the instance the business address & recipient information is not clear. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.
VALENTINES DAY & MOTHERS DAY ORDERS
Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following.
- No address changes are possible once the order is submitted.
- No special delivery times can be requested.
- Special delivery requests cannot be made during valentines day periods.
- Valentines period is from Feb 1st - 16th Feb, during this period these delivery terms will apply.
HOW WILL MY PURCHASE BE PACKAGED?
We professionally arrange our roses on a bed of tissue with care instructions in our compact box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift.
Please note that since our roses are packed with individual water pouches per rose to ensure longevity, leakage may occur.
CAN I INCLUDE A PERSONALISED MESSAGE WITH MY ORDER?
Of course! Before the final checkout, you'll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message
WHO DO I CONTACT WITH ANY DELIVERY REARRANGEMENTS OR COMPLAINTS?
All customer queries should be directed to our extremely helpful and friendly customer services team. Call us on 1300 677 673, Monday to Friday 9am - 5pm. Alternatively, email firstname.lastname@example.org
DELIVERY DURING PROMOTIONS
When promotions are on, these exclude delivery dates beyond 2 weeks of any given promotion.
DELIVERY DURING PUBLIC HOLIDAYS/ DELIVERY EXCLUSIONS
We do not deliver on, Saturdays & Sundays. We close on Public Holidays, except for Valentine’s Day and Mother’s Day weekend.
Looking to send Roses to a loved one overseas? No problem we offer international delivery in the following locations: Please select the appropriate locations according to where your recipient lives.
Please select the appropriate locations according to where your recipient lives.