Shipping policy

DELIVERY
We will not take liability for any delivery made where the recipient is not at the destination provided and there is no safe place to leave the package, a refund in this instance will not be provided.

If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (Leave in a safe place/ send to your local post office).

Our delivery partner, Australia post will provide tracking information and provide the opportunity for you to select a prefered delivery option in advance to ensure the Roses are delivered to you. If the recipient is not home, our drivers will leave the box of roses outside the house only where they deem safe. An unsafe delivery might be if there is no sheltered place to leave the roses, or within clear sight of the street, or if there is no access to the building, apartments or condominium.

If in the instance the Roses are left, at this point, we take no liability for the delivery of your gift. If in the unlikely instance your Roses cannot be found, we accept no responsibility and are unable to provide a refund since Roses are perishable items we would have done our best to contact the sender and or the recipient.

50% of the cost of the total retail value (inclusive GST) will be incurred in the instance a fresh re-send is required since roses are perishable items.